DWF will now implement Peppermint CX365 Case and Matter Management to develop its next generation managed services and case management platform. The new service will underpin its cost-efficient management and provision of legal and managed services globally.
Peppermint’s CX365 platform is built on Microsoft’s scalable and high-performing global cloud technology and works seamlessly with other key Microsoft products such as Office 365, including Outlook and Microsoft Teams. Peppermint CX365 also supports modern work practices enabling frictionless and secure access to services anywhere, anytime, from any smart device.
Gary Young, CEO of Peppermint Technology, said “Peppermint CX365 Case and Matter Management will enable DWF to deliver legal service transformation to its clients in line with its strategy. The platform will cost effectively enhance the client experience as well as provide DWF with powerful data and analytics capabilities. We are delighted to add such a prestigious global business to the Peppermint community.”
Daniel Pollick, CIO at DWF said: “We are very excited to be working with Peppermint. Our technology choice reflects our vision that the future is not about traditional ‘legal’ applications towers, but about integration of world-class technologies to drive our entire business. Peppermint’s ability to help us leverage the entire Microsoft stack is at the heart of this decision.”
Mark Qualter, CEO of DWF Managed Services, added: “This is an important step in the continued build out of our Managed Services platform which will substantially enhance our end-to-end client experience and will add significant refinements to our operating model.”