Embracing the AI and New Technology Revolution
The term "AI" is often misused, oversimplifying the complex blend of advanced tools driving real innovation. This post shares how we leverage technologies like OpenAI’s GPT-4, DALL-E models, Microsoft Fabric, Copilot, and Azure to extract untapped data and insights, elevating client and lawyer experiences.
Our Vision
We aim to lead our industry by delivering exceptional, customer-focused engagements. By effectively leveraging data, we enhance client value and satisfaction, utilising modern technologies responsibly.
Our Goals
We strive to help law firms fully utilise their data, transforming how lawyers view it for smarter decision-making. One example is our Enterprise Relationship Management (ERM) solution, this uses Microsoft Graph data to understand and score firm-client engagement, ensuring strong, data-driven relationships.
Law firms often neglect data from non-financial systems. ERM is part of our project RADIANT strategy and addresses this by using various data points to provide insights for better decision-making. RADIANT ensures reliable information to support AI and business tasks, with Peppermint Connect sharing this information contextually in daily applications. For instance, it can remind a lawyer about a past discussion in an email, improving client engagement.
Practical Applications
RADIANT aims to improve engagement through Microsoft Graph data for multiple applications:
Sentiment Analysis: Extract and analyse sentiment from correspondence to tailor responses and enhance interactions.
Automated Contact Management: Track job title changes and behaviour patterns, automating updates and notifications.
Signal Detection: Identify signals from content, summarising and understanding intent to enhance workflows.
Task Automation: Detect forgotten tasks or discussions, automating reminders and follow-ups to boost client satisfaction.
By integrating these processes, we create a more efficient content creation and engagement strategy, proactively addressing customer needs.
RADIANT Strategy
RADIANT enhances law firms without requiring extra work. It uses a big data platform with Microsoft Graph to prepare content for AI opportunities. Azure OpenAI Services securely reads and understands data from Microsoft 365, ensuring legal compliance.
RADIANT makes more information accessible, combining it with existing business systems for richer insights. Using Microsoft Fabric, law firms can extend financial data to make better-informed decisions, accessed through interfaces like Microsoft 365 Copilot or LARA, Peppermint's legal assistant.
RADIANT provides data for Copilot, LARA, and other systems to:
Offer insights and understanding to assist in work and improve client interaction.
Display pertinent data from previous cases and documents to enhance accuracy and prevent missed steps.
Allow queries about clients, cases, or matters, delivering easy-to-consume answers and saving time.
Peppermint Connect
Peppermint Connect offers a strategic user experience across devices and platforms like Microsoft Teams and Outlook. It enables seamless collaboration and management of meetings, chats, emails, and documents.
To improve user experience, we integrate insights and value within the lawyer's workflow. For example, replying to an email can include reminders of past discussions, sentiment analysis, and task reminders to ensure nothing is overlooked.
Our AI Roadmap
Our AI roadmap shows our commitment to innovation, efficiency, and ethical standards. We collaborate with clients and Microsoft to leverage AI with enriched business data, optimising performance and value. Building on our ERM solution, we are embedding LARA and Copilot throughout our portfolio to deliver intelligent insights and recommendations.
Our mission is to lead the industry in delivering exceptional client engagements by leveraging data effectively. The RADIANT platform transforms underutilised data into actionable insights, improving decision-making and client relationships through advanced AI technologies.
Peppermint Connect ensures seamless, secure augmentation of AI, driving innovation and setting new standards in the legal industry. Our AI roadmap reflects our dedication to advancing AI capabilities, delivering unparalleled value to legal firms, and setting new industry benchmarks.
Final Thought
AI holds incredible potential and impact for the legal sector. As we navigate this rapidly evolving field, it is essential to recognise AI as a support tool, not a replacement for human expertise. Key considerations include accuracy, reliability, fairness, and transparency. We must validate AI-generated content and adhere to responsible AI principles, respecting client privacy and security while being aware of ethical and social implications.
Peppermint is committed to delivering exceptional AI solutions that enhance productivity, efficiency, and creativity. We collaborate with industry leaders to leverage the best AI technologies and practices, fostering a culture of innovation, collaboration, and trust. Our goal is to support you in achieving your objectives by providing the tools and insights you need.
Final Final Thought
AI is an overused term and is not a magic wand but a powerful tool that can transform our work and communication. It helps solve complex problems, discover new possibilities, and create value for clients. However, responsible use and continuous improvement are crucial. We invite you to join us in exploring the benefits and opportunities AI offers to you and your firm.
P.S. Don’t miss out on our upcoming event on Navigating Responsible AI in Legal Technology with Peppermint and Microsoft on the 12th of September at the Microsoft HQ in London. This is your chance to engage with industry leaders, gain valuable insights and be part of the conversation that will drive the future of AI in legal. Click here to register.