Peppermint rolls out major upgrade with the launch of Peppermint CX

Cloud legal software company Peppermint Technology has announced a major software upgrade with a raft of enhancements leveraging the latest version of Microsoft Dynamics CRM.

As part of the upgrade, Peppermint’s legal cloud solution – formerly referred to as the Peppermint Platform – has been re-named Peppermint CX (Customer eXperience).

“Re-naming to Peppermint CX signals our single-minded focus on giving legal service providers the technology they need to transform their relationships with their customers,” says Peppermint CEO Arlene Adams. “That relationship – the customer experience – is where our customers will see the greatest returns and which will give them the greatest potential to differentiate.

“Behind the new name is new functionality and a new strategy and process designed to keep customers bang up to date,” Adams says. “We will now be making two releases each year – Spring & Autumn – and these smaller releases will be easier for customers to consume and especially so for Cloud customers. That means they’ll spend less time and money on upgrades and their focus can be on innovation projects.”

Adams says the improvements and new features in this major upgrade release – Peppermint CX 2017 – include:

• Mobile – native applications for mobile devices

• 2016 UI – new modern look & feel and navigation consistent with the latest Microsoft products

• Broader browser support

• Support for the latest versions of Microsoft Office and Microsoft Windows.

• Access to the latest Microsoft developments including Social Engagement and Microsoft PowerBI.

Peppermint has introduced an Early Access Programme for those customers looking to upgrade to CX 2017 immediately, including a private and highly secure upgrade website to enable high levels of self-service and flexibility for customers’ in house IT teams.